December 04, 2018

Accessibility Information

Tracy Aviary values every guest who comes through our doors. We strive to create spaces and experiences that are engaging, educational, and most importantly, accessible to all. If you need assistance during your visit, our Guest Services staff will be happy to help you. For more information about accessibility services and accommodations, please call Guest Services at 801-596-8500 or email our accessibility coordinator Kylee Ehmann.

Building Access

  • The following buildings are equipped with automated doors:
    • Visitors Center
    • Treasures of the Rainforest
    • South American Pavillion 
  • Elevators are available at the Visitors Center and Bird Feeder Café.
  • Wheelchair-accessible seating is available in the Outdoor and Indoor Bird Show.  Staff members will happily assist you in finding a seat.

Mobility Devices

  •  A limited number of manual wheelchairs are available to borrow in the Gift Shop on a first-come first-served basis.
  • Wheelchairs (including manual or electric single seat chairs and electric mobility seated scooters) and other mobility devices including walkers, crutches, canes, braces and other similar devices, are permitted in all public areas of the Aviary. Wagons and strollers are also welcome in the Aviary.
  • To ensure the safety of guests, staff, and birds at the Aviary, no other type of manually-operated or power-driven mobility devices are permitted. These include but are not limited to Segways, hoverboards, skateboards, bicycles, tricycles, and manual or electric scooters. If your mobility device is not permitted, please consider borrowing a manual wheelchair from our Gift Shop.

Service Animals

  • Service animals are welcome on grounds, but must be checked in at the visitor center.
  • Service animals are allowed everywhere on grounds except for the Bird Show, Kennecott Wetlands Immersion Experience, Treasures of the Rainforest, Amazon Adventure, and Backyard Birds.
  • During your visit, be aware that you may encounter free-roaming peafowl and wild mallards. Because many of our birds participate in free flights and roaming encounters, we may ask you to wait momentarily in the visitor center before admittance while we clear the area of sensitive birds.
  • On a limited basis, other areas may be designated off-limits for service animals on a day-to-day basis, due to sensitive animal care concerns or special events programming. 
  • Emotional support, therapy, or comfort animals, pets, and service animals in training cannot be admitted to the Aviary. 
  • Please be considerate and remove any animal waste.
  • For more information concerning service animal regulations, please read Frequently Asked Questions about Service Animals and the ADA.

Learning Aids

  • Social stories are helpful pre-visit guides for guests with developmental disabilities or autism spectrum disorder (ASD). Tracy Aviary’s social story, Let’s Visit Tracy Aviary, introduces guests to a wide range of experiences at the Aviary, such as purchasing admission, attending a Bird Show, and visiting different types of exhibits. Copies of Let’s Visit Tracy Aviary are available in the Gift Shop; however, we recommend downloading and reviewing this resource prior to visiting.  Download our social story here.
  • Sensory backpacks are now available in the Gift Shop to borrow. They are filled with toys and tools to enhance the experience of guests with developmental disabilities or ASD, such as noise-cancelling headphones, bird figurines, tangle toys, and more.


Do you have feedback about accessibility at Tracy Aviary?  If so, please email our accessibility coordinator Kylee Ehmann.

Published in Plan Your Visit