Join Our Team
Join our team and help us inspire curiosity and caring through our dynamic programs.
Current Openings
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Director of Guest Experience
Please submit a cover letter in addition to your resume to jeffreyj@tracyaviary.org
Job Title: Director of Guest Experience
Job Status: Full-time, Non-Exempt
Reporting Relationships: Reports directly to the VP of Budget and Finance. Direct supervision of Guest Experience Manager, Events Manager, and their teams
Location: Tracy Aviary at Liberty Park and Nature Center at Pia Okwai
Compensation: $60,000 to $65,000
Benefits: Access to Health Insurance, Paid time off, Sick leave, access to 401k retirement after 1 year.
Job Summary: The Director of Guest Experience is a member of the Senior Management Group and provides leadership, direction, and support to staff and guests alike ensuring both have an outstanding experience while at one of our two campuses, Tracy Aviary Liberty Park and Nature Center at Pia Okwai.
Timeline: Depending on the number of candidates, interviews could be scheduled starting September 13th. Ideally, a new hire could begin in early to mid-October.
Job Responsibilities:
This position includes, but is not limited to, the following responsibilities:
- Staff
○ Develop, implement, and administer exemplary guest service training and assist in onboarding for all new employees.
○ Utilizing equitable hiring practices, interview and hire Guest Experience staff to ensure adequate staffing levels.
○ Provide guidance, support, and serve as a role model for staff daily.
○ Assist staff in dealing with unusual situations and problematic guests.
○ Motivate all Guest Experience Staff; implement consistent communication with and expectations of staff, as well as corrective actions when needed.
○ Promote continuous improvement in guest experience, workplace safety, and environmental practices. ● Admissions
○ Ensure admission protocols are being followed by staff and guests alike.
- Merchandise
○ Be the lead buyer of merchandise. Maintain inventory accurately to ensure gift shop is stocked to increase sales.
○ Work to increase the amount of sustainable and/or local merchandise.
- Foodservice
○ Ensure all safety and health board regulations are exceeded.
○ Continue to standardize menus and standard operating procedures.
- Events
○ Oversee the planning and execution of events that range from private events like weddings, corporate events, and birthday parties to public events like Urban Bird Festival, Birdlesque, and Oktobirdfest. ○ Lightwalk- Be a key player in organizing and executing operations for Lightwalk, our annual holiday light event that runs nightly in December.
- Budgeting
○ Become familiar with and operate within assigned budget goals.
○ Maximize the financial performance of revenue-generating areas.
○ Monitor and approve payroll on time.
- Work closely with other departments and develop practices for supporting both campuses (Tracy Aviary Liberty Park and Nature Center at Pia Okwai) during on-grounds events such as ushering bird shows, birthday parties, business meetings, and fundraising events. Must also be willing and able to work these on-grounds events, which may include planning, staffing, assisting guests, etc.
- Work with the Membership coordinator to facilitate memberships and maintain reciprocals. ● Tracy Aviary is open 363 days a year. A successful candidate must be able to work various hours, including weekends, nights, and holidays.
Job Qualifications:
Studies have shown that women, non-binary folks, and Black, Indigenous, and People of Color are much less likely to apply for a position unless they feel they meet every qualification as described. We are committed to finding the best overall candidate. Please think about the breadth of your life experience when considering the following lists of qualifications.
- Willing to embrace our commitment to being a more equitable and inclusive place to work and visit ● Previous experience working in a fast-paced guest service or retail environment
- Ability to create, monitor, and work within budget goals
- Excellent communication and interpersonal skills
- Ability to work on multiple projects and meet deadlines in a busy work environment
- Ability to provide leadership in a collaborative work environment that focuses on guiding, developing, and managing a guest service-oriented staff
- Comfortable working outdoors in various weather conditions
Preferred Qualifications:
- Experience in any of the following areas: merchandise, foodservice, and/or events
- Previous management experience
- Ability to speak, read, and/or write in multiple languages
Comments: This position involves lifting heavy supplies, bending, cleaning, and occasionally carrying items. Must be willing and able to work flexible hours, weekends, holidays, early and late hours, promotional events, and other necessary times as needed.
Disclaimer: This job description has been designed to indicate the general nature and level of work performed by an employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of an employee assigned to this job.
Tracy Aviary Justice, Diversity, Equity, Accessibility, and Inclusion Statement:
At Tracy Aviary, we value the beauty and diversity of birds and nature. In the same spirit, we are committed to providing a safe haven for people in all their diversity to engage, learn, and connect with nature at our facilities and through our programs. We strive to be increasingly respectful and responsive to this broad diversity of people and partner with the community to co-create opportunities to connect with nature and each other. We see diversity, equity, accessibility, inclusion, and justice as requisites for institutional excellence. We aim to create an environment in which staff can bring their whole selves and are supported through mentoring, growth opportunities, and recognition of their value as part of our organization. It is our aspiration that our staff, partners, and volunteers embrace our core values, and that we extend these values to our guests and community.
*By diversity we mean the quality of being different or unique at the individual or group level. This definition encompasses all people including but not limited to people of different ages, languages, ethnicities, gender identities, nationalities, immigration status, parental status, abilities, learning styles, race, religion, sexual orientation, socio economic status, education
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Vice President of Community Engagement
Vice President of Community Engagement – a new position at Tracy Aviary and The Nature Center at Pia Okwai.
To apply, please submit the following to hr@tracyaviary.org. Only complete submissions will be considered.
- Cover letter expressing your interest in and qualifications for this position (no more than 2 pages).
- Description of your experience developing and implementing community-based programs (no more than 1 page)
- Description of your experience with program evaluation (no more than 1 page).
- Resume
Job Title: Vice President of Community Engagement
Job Status: Full-time, Non-Exempt
Reporting Relationships: Reports directly to the President/CEO. Direct supervision of the Director of Conservation and the Education Director and their teams as well as the Graphic Designer and Social Media and Marketing Coordinator.
Location: Nature Center at Pia Okwai (South Salt Lake) and Tracy Aviary in Liberty Park (Salt Lake City)
Compensation: $80,000 to $90,000
Benefits: Access to Health Insurance, Paid time off, Sick leave, access to 401k retirement after 1 year.
Job Summary: The Vice President of Community Engagement is a top leadership position that will guide alignment of organization programs and services with the needs and wants of the community. The VP of Community Engagement will directly develop, co-develop, manage and implement programs while also working with other staff, partners and volunteers to further the impact of our work.
The VP of Community Engagement will oversee the organization’s Justice, Equity, Diversity, and Inclusion (JEDI) efforts and work with staff, volunteers, and partners to embed JEDI work in operations. The position will oversee organization-wide program assessment efforts and provide leadership for Marketing and Graphics staff.
The ideal candidate will:
- Be a team player: who respects and actively listens to colleagues, understands that the team’s success is your own success, and shares responsibility when the team experiences difficulties along the way.
- Have a growth mindset: thrive on a challenge, believe that your talents can always be developed and see failure as a springboard for growth.
- Have good communication skills: clearly get your message across in written and verbal forms and ask good questions to understand other people.
- Be self-motivated and self directed: that is, determined to do or achieve something driven by your own desire and ambition.
- Learn from the community about their needs and priorities, develop and steward relationships of trust, respect and reciprocity, steward relationships with leaders in those communities and develop programming that is responsive.
- Speak any of the languages the communities we serve speak. This is preferred but not a requirement.
Timeline: Open until filled.
Job Responsibilities: This position includes, but is not limited to, the following responsibilities:
- Provide strategic direction and leadership for Tracy Aviary’s community engagement efforts.
- Serve as a liaison between the organization and the community (neighbors, partners, and others), while also coordinating relationships between other members of the organization and the community.
- Provide leadership for the Education and Conservation Departments.
- Oversee organization-wide program assessment using goals, objectives and timelines to track progress.
- Provide leadership for the organization’s JEDI efforts.
- Supervise marketing and graphic staff.
- Be prepared to lead the organization as circumstances warrant doing so such as when the President/CEO is off the grid or otherwise unavailable.
Job Qualifications: Studies have shown that women, non-binary folks, and Black, Indigenous, and People of Color are much less likely to apply for a position unless they feel they meet every qualification as described. We are committed to finding the best overall candidate. Please think about the breadth of your life experience when considering the following lists of qualifications.
- Willing to embrace the organization’s commitment to being an equitable and inclusive place to work and visit.
- Experience working with community organizations, community leaders, and individuals.
- Previous supervisory experience
- Excellent communication and interpersonal skills.
- Ability to work on multiple projects and meet deadlines in a busy work environment.
- Ability to provide leadership in a collaborative work environment.
Preferred Qualifications:
- Ability to speak, read, and/or write in multiple languages.
- Experience as an educator.
- Interest and passion for nature.
Comments: Must be willing and able to work flexible hours, weekends, holidays, early and late hours, promotional events, and other necessary times as needed.
Disclaimer: This job description has been designed to indicate the general nature and level of work performed by an employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of an employee assigned to this job.
Tracy Aviary Justice, Diversity, Equity, Accessibility, and Inclusion Statement:
At Tracy Aviary, we value the beauty and diversity of birds and nature. In the same spirit, we are committed to providing a safe haven for people in all their diversity to engage, learn, and connect with nature at our facilities and through our programs. We strive to be increasingly respectful and responsive to this broad diversity of people and partner with the community to co-create opportunities to connect with nature and each other. We see diversity, equity, accessibility, inclusion, and justice as requisites for institutional excellence. We aim to create an environment in which staff can bring their whole selves and are supported through mentoring, growth opportunities, and recognition of their value as part of our organization. It is our aspiration that our staff, partners, and volunteers embrace our core values, and that we extend these values to our guests and community.
*By diversity we mean the quality of being different or unique at the individual or group level. This definition encompasses all people including but not limited to people of different ages, languages, ethnicities, gender identities, nationalities, immigration status, parental status, abilities, learning styles, race, religion, sexual orientation, socio economic status, education
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AmeriCorps Volunteer Coordinator
Position Information
The AmeriCorps members in this role will serve as AmeriCorps volunteer coordinators with The Nature Center at Pia Okwai. This role requires a commitment of 19 hours per week, collaborating directly with the core leadership and volunteers to enhance the organization’s community engagement capacity. If you have a desire to give back to your community, expand your skill set, and become part of a nationally recognized program, this role is for you!
Service Term and Benefits
This is an AmeriCorps position. AmeriCorps is a unique service opportunity. AmeriCorps members complete a term of service from September 2024 through August 2025. Members will serve a minimum of 900 hours during this time, approximately 19 hours per week. AmeriCorps members will receive a living allowance of $12,375 during their term of service. This living allowance will be paid bi-weekly. Additionally, upon successful completion of a term of service, AmeriCorps members will receive an education award of $3,697.50
About the Organizations
The Nature Center at Pia Okwai was established in 2020 to inspire curiosity and caring for the native wildlife of the Pia Okwai (Jordan River). With 13 acres and a unique riverside location at 1125 West 3300 South (in the James Madison Oxbow Park), Tracy Aviary is poised to create the most innovative and accessible nature center in the Intermountain West.
Thriving Utah is an AmeriCorps State program designed to support local nonprofits and public agencies in increasing their organizational capacity. Thriving Utah AmeriCorps members create and execute a capacity building plan tailored to their organization’s needs, services, and goals.
Duties and Responsibilities
- Lead Volunteers in group and individual organizing and clean ups of the nature center
- Increase the capacity for volunteers to serve
- Create and format outreach policies and procedures
- Formulate and document recruiting strategies
- Mentor and instruct volunteers on the centers needs
- Lead educational activities to engage the community and children while teaching them about the native ecosystem
- General maintenance and upkeep of the Nature Centers facilities
- Fundraising for specific Nature Center projects.
- Increase the number of individuals who volunteer
Skills and Qualifications
- Over 18 years of age
- Possess a high school diploma or GED
- Strong organizational and project and volunteer management skills
- Great interpersonal, communication, and problem-solving skills
- Ability to work independently and collaboratively as part of a team
- Public speaking and facilitating
- Must be a self-starter, proactive, and able to work with minimal supervision
Must be able to:
- Ability to remain active
- Lift more than 25 lbs
- Move around the 13-acre outdoor campus for several hours at a time, in the elements
- Standing, stooping, and movement across uneven terrain
EEOC
AmeriCorps and The Nature Center at Pia Okwai provide equal employment opportunities (EEO) to all employees and applicants. Applications for employment will be considered without regard to race, color, religion, sex, national origin, age or disability.
Reasonable accommodations:
Thriving Utah is committed to ensuring equal opportunities for all individuals, including those with disabilities. It is the policy of Thriving Utah to comply with all federal and state laws concerning the employment of individuals with disabilities and to act in accordance with regulations. Furthermore, it is organizational policy not to discriminate against qualified individuals with disabilities regarding application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions, and privileges of employment. If reasonable accommodation is needed to participate in the application or interview process, to perform essential position functions, and/or to receive other benefits and privileges of this role, please contact Program Director Cassandra Wambach at cwambach@utah.gov or 585.747.0442.
Job Types: Part-time, Temporary
Pay: $12,375.00 per year
Expected hours: No less than 19 per week
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Evenings as needed
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person